Frequently asked questions
What information do you access from my Etsy shop?
We access what's needed to audit and improve your listings — your listing titles, descriptions, tags, prices, and shop name — plus sales totals so we can measure whether a change helped. We never access your payment details, private messages, or customer personal data.
Is my data secure?
Yes. Your Etsy access token is encrypted at rest, every connection runs over HTTPS, and we never see or store your card details.
Can I disconnect my shop?
Yes — you can revoke access at any time from your Etsy account settings, or email us and we'll remove your data.
How do the AI suggestions work?
Docerank analyzes your listing text and shop performance to suggest titles, tags, and descriptions built for search visibility. No one on our team reads your listing data unless you reach out to support and ask us to.
What happens if I cancel my subscription?
Your account reverts to the Free plan. Your data is kept for 30 days in case you come back, after which it may be removed unless you resubscribe.
Do you offer refunds?
Yes — paid plans come with a 14-day money-back guarantee. Just contact us within 14 days of your first payment.